FAQ

May 20, 2022

Troubleshooting CC Uploader

  1. Start with the local function - files are copied or moved to the local subfolder. Check if the names are changed properly. 
  2. Before launching SOAP be sure that files can be correctly recognized by the auto-track feature - that is absolutely required! (Press name, Paper name!!!)
  3. Check if you specified an extension for the file of the kind you want to transmit.  
  4. Check Your Subscription for all Inspectors — If expire renew it.

 

System log can help to resolve issues - it returns error codes /  below the list: 

 

General Errors

Error code

Description

Message

E001

Subscription expired.

Subscription expired. Go to the website and check the subscription status. 

E002

No patches were found.

No patches were found. Check instrument/software settings.

E003

Upload failed due to database connection issues.

Database connection issues. Check website/ server connection.  

E004

Wrong measurement conditions.

Wrong measurement conditions - possible mismatch. Check both application and track/ tool preferences (M0, M1, M2, M3)

E005

Wrong mode. Mode shall be either production or makeready.

Wrong mode. Mode shall be either production or makeready.

E006

Wrong backing. Backing shall be either white or black

Wrong backing. Backing shall be either white or black.

E007

The filename cannot be empty

The filename cannot be empty.

E008

Requested track not found.

Requested track not found. For auto-recognition mode check settings -  both application and website require a perfect match.

E009

Wrong login/password combination.

Wrong login/password combination. Note: SOAP protocol uses separate login/ password combinations. Consult the user manual to learn more.

E010

No tracks were found.

No tracks were found.

E011

Spectral data are missing.

Spectral data are missing.

E012

Wrong color definition.

Wrong color definition. 

E013

Date format unrecognized.

Date format unrecognized.

E014

The sheet number must be an integer.

The sheet number must be an integer.

E015

Unknown dryback value.

Unknown dryback value. (E015)

 Instrument Inspector Specific:

Error code

Description

 

E101

Instrument Inspector Subscription expired.

Instrument Inspector Subscription expired. Go to the website and check the subscription status.

E102

No Instrument - Target pair found.

No Instrument - Target pair found. For auto-recognition mode check settings -  both application and website require a perfect match.

E103

The measured file does not have the required list of patches

The measured file does not have the required list of patches.

 

Other tools that can help solve potential issues

1. Check for Updates - the problem might be already solved!

The current version supports the "Check for Update" feature (top menu) feature that is also activated the application is launched. We recommend using the most recent version.

 

2. Application Log Window

 

This Window stores the most important information about Application

3. Send Feedback

 

This option is in the top menu — use it to report all issues directly to our developers. Follow all on-screen instructions and send us a complete issue description, please.

 

 

 

 

 

Contact ChromaChecker Support

Additional information and Support Form is available for logged users.